{"id":15719,"date":"2022-10-06T15:24:09","date_gmt":"2022-10-06T07:24:09","guid":{"rendered":"https:\/\/chatalog.ai\/success-case\/casetify\/"},"modified":"2023-01-05T12:08:18","modified_gmt":"2023-01-05T04:08:18","slug":"casetify-chatalog-instagram-live-chatbot","status":"publish","type":"page","link":"https:\/\/chatalog.ai\/en\/success-case\/casetify-chatalog-instagram-live-chatbot\/","title":{"rendered":"CASETiFY"},"content":{"rendered":"\t\t
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chatalog IG Chatbot Case Study <\/i><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CASETiFY<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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The story about Mobile Phone Protection Expert<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CASETiFY chose to use chatalog’s Instagram chatbot to construct their set of smart replies for sharing latest news and updates with existing customers. Not only does it automatically initiate instant customer interaction, but it also builds a good brand image in the long term. Recently, they hosted an Instagram livestream with some KOLs aimed to increase engagement with potential customers. Instagram chatbots can also automatically send exclusive combo offers upon receiving a DM from the customers, which reduces a substantial amount of customer service pressure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Within 1-Hour Instagram Livestream<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Account Reach<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Account Engagement<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\n\t\t\t\t0<\/span>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Trigger Comments\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Received DM\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\n\t\t\t\t0<\/span>\n\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Company name: CASETiFY
Function: Chatbot, KOL Live
Platform: Instagram<\/p>

CASETiFY is the fastest growing global tech accessories brand in the world, reaching 1 in 7 millennials with their impactful and playful designs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Challenges faced by CASETiFY<\/h3>

CASETiFY faced the following challenges since they receive many daily messages<\/p>

\uff081\uff09Manually replying customers creating inefficiency<\/p>

\uff082\uff09Difficulty in tracking leads<\/p>

\uff083\uff09Bottlenecked in increasing customer loyalty<\/p>

\uff084\uff09Interacting with potential customers after an instagram livestream turning to be complex and complicated<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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chatalog’s solution<\/h3>

chatalog sets up custom messages and dialogue flow for CASETiFY. These automatic responses are also applicable to Instagram live, sending product images and purchase links to customers\u2019 DMs. This reduces customer service obligations greatly and significantly increases product sales.<\/p>

\uff081\uff09Answer customer questions within seconds and relieve customer service pressure<\/p>

\uff082\uff09Smart product recommendation and image recognition to increase sales rapidly<\/p>

\uff083\uff09Creative setups of automatic reply provide high levels customer interactions<\/p>

\uff084) Broadcast messages can be sent post-live, retargeting the audience with secondary engagement<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Automatically answer customer in seconds, relieving customer service stress<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Intelligent product recommendation and image recognition, increasing sales rapidly\n\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Tips\uff1a<\/strong>
After CASETiFY using chatalog’s Instagram chatbot:<\/div>

At least 66% decrease in<\/strong>
customer service staff workload in answering different Instagram accounts (including: Korean, Hong Kong, Taiwan and global account)<\/p>

A 4X (Global) and 8 Times (HK) increase in<\/strong>
engagement with target market<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Hong Kong<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Global<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Korea<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Taiwan<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Instagram live : CASETiFY x KOL<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sharing\uff1a<\/strong><\/div>
After CASETiFY used chatalog’s Instagram chatbot for Instagram livestream:<\/div>

\u00a0<\/p>

Increase of 280+<\/strong>
potential customers who have clicked and browsed the CASETiFY website<\/p>

Addition of over 569 engagements<\/strong>
including followers (63.9%) and
non-followers(30.4%)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSchedule Free Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Meta Recommended Partner - Messenger API for Instagram<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

chatalog IG Chatbot Case Study CASETiFY The story about Mobile Phone Protection Expert CASETiFY chose to use chatalog’s Instagram chatbot to construct their set of smart replies for sharing latest news and updates with existing customers. Not only does it automatically initiate instant customer interaction, but it also builds a good brand image in the…<\/p>\n","protected":false},"author":223200278,"featured_media":0,"parent":15666,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_crdt_document":"","content-type":"","footnotes":""},"class_list":["post-15719","page","type-page","status-publish","hentry","no-post-thumbnail"],"yoast_head":"\nCASETiFY - Chatalog Success Case<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chatalog.ai\/success-case\/casetify-chatalog-instagram-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CASETiFY - Chatalog Success Case\" \/>\n<meta property=\"og:description\" content=\"chatalog IG Chatbot Case Study CASETiFY The story about Mobile Phone Protection Expert CASETiFY chose to use chatalog’s Instagram chatbot to construct their set of smart replies for sharing latest news and updates with existing customers. 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