收費計劃
Whatsapp 對話收費 (生效至2023 年 5 月 31 日)
根據對話的收費政策
WhatsApp Business API 按對話收費。官方會按商家的每個對話收費，而每24小時內的所有信息只算作一個對話。WhatsApp 對話收費分為以下兩種:
客戶/用家發起的對話 (User-initiated): 回覆客戶/用家信息而發起的對話。在此24小時內回覆任何信息都會視作為同一個客戶/用家發起的對話。在此24小時窗口內可發送的信息形式不限。
商家發起的對話 (Business-initiated): 由商家在24小時窗口以外發起的對話。由商家發起的對話信息需要向 Whatsapp 提供信息模板(message template)。
每個 WhatsApp 商業帳號 (WABA) 在每月首 1000 個(商家或用戶發起的)對話免費
*本對話收費表只適用至 2023 年 5 月 31 日，新收費表請按此。
對話收費表
收費會按用戶的電話號碼收費。
| 國家/地區 | 商家發起的對話 (Business-initiated) (USD) | 客戶/用家發起的對話 (User-initiated) (USD) |
|---|---|---|
| Argentina | 0.06312 | 0.03792 |
| Brazil | 0.06 | 0.036 |
| Chile | 0.09084 | 0.05448 |
| Colombia | 0.012 | 0.0072 |
| Egypt | 0.12876 | 0.07728 |
| France | 0.17184 | 0.10308 |
| Germany | 0.1638 | 0.09828 |
| India | 0.00792 | 0.0048 |
| Indonesia | 0.03792 | 0.0228 |
| Israel | 0.036 | 0.0216 |
| Italy | 0.07716 | 0.04632 |
| Malaysia | 0.08784 | 0.0264 |
| Mexico | 0.04188 | 0.0126 |
| Netherlands | 0.1782 | 0.10692 |
| Nigeria | 0.06192 | 0.0372 |
| Pakistan | 0.05676 | 0.01704 |
| Peru | 0.07176 | 0.02148 |
| Russia | 0.07956 | 0.04776 |
| Saudi Arabia | 0.039 | 0.0234 |
| South Africa | 0.0336 | 0.02016 |
| Spain | 0.0738 | 0.04428 |
| Turkey | 0.012 | 0.0036 |
| United Arab Emirates | 0.03792 | 0.0228 |
| United Kingdom | 0.07764 | 0.04656 |
| North America | 0.01764 | 0.01056 |
| Rest of Africa | 0.14496 | 0.04356 |
| Rest of Asia Pacific | 0.0894 | 0.02688 |
| Rest of Central & Eastern Europe | 0.1002 | 0.03 |
| Rest of Latin America | 0.08472 | 0.05076 |
| Rest of Middle East | 0.08724 | 0.02616 |
| Rest of Western Europe | 0.15888 | 0.04764 |
| Other | 0.05796 | 0.0174 |
地區內的國家清單
| Region | List of Countries |
|---|---|
| North America | Canada, United States |
| Rest of Africa | Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Chad, Congo, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Morocco, Mozambique, Namibia, Niger, Rwanda, Senegal, Sierra Leone, Somalia, South Sudan, Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia |
| Rest of Asia Pacific | Afghanistan, Australia, Bangladesh, Cambodia, China, Hong Kong, Japan, Laos, Mongolia, Nepal, New Zealand, Papua New Guinea, Philippines, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Vietnam |
| Rest of Central & Eastern Europe | Albania, Armenia, Azerbaijan, Belarus, Bulgaria, Croatia, Czech Republic, Georgia, Greece, Hungary, Latvia, Lithuania, Macedonia, Moldova, Poland, Romania, Serbia, Slovakia, Slovenia, Ukraine |
| Rest of Latin America | Bolivia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Panama, Paraguay, Puerto Rico, Uruguay, Venezuela |
| Rest of Middle East | Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Yemen |
| Rest of Western Europe | Austria, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland |
| Other | All other countries or regions that are not listed in the above. |
