Last Updated: 8 Apr 2025

1. Introduction

At Set Sail Venture Limited (“we,” “us,” or “our”), we value your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you use our AI Agent Building Platform (the “Platform”), a SaaS solution for businesses to build AI agents for social media messaging channels. This policy applies to data from Users (businesses) and End-Users (individuals interacting with AI Agents).

2. Data Roles

• Users’ Data: We are the data controller for personal data you provide during registration and Platform usage.
• End-Users’ Data: You (the User) are the data controller for data processed by your AI Agents. We act as a data processor, handling this data per your instructions.

3. Data We Collect

• User Data:
  • Registration: Name, email, physical address, telephone number, company details, etc
  • Usage: Information about how you use the Service, including AI agent configurations and performance metrics. IP address, login times, features used.
  • Payment: Billing information (processed via third-party providers; we retain only the last four digits of cards).
• End-User Data: Data you provide to train or operate AI agents, such as messages or user inputs. Data processed by your AI Agents as configured by you.
• Automatically Collected: Log data (e.g., browser type, pages visited) and cookies for functionality and analytics.

4. How We Use Data

• User Data:
  • To provide, maintain, and improve the Platform.
  • To process payments and communicate with you (e.g., support, updates).
  • To analyze usage and enhance services.
• End-User Data: Train AI models to enhance performance. Processed to enable your AI Agents’ functionality, per your configurations.
• Legal Compliance: To meet legal obligations or protect our rights.

5. Data Sharing

We may share your personal information with:

• Service Providers: To process payments, host data, or provide support.
• Professional Advisors: For legal or auditing purposes.
• Business Transfers: In the event of a merger or acquisition.
• Law Enforcement: To comply with legal requests or protect rights.

We may also share anonymized data to improve AI models, subject to contractual safeguards.

6. Data Security

We use reasonable measures (e.g., encryption, access controls) to protect data, but no system is fully secure. We’ll notify you promptly of any material breach affecting your data.

7. Data Retention

• User Data: Kept while your account is active and as needed for legal or business purposes thereafter.
• End-User Data: Retained as required to provide the service or per your instructions, subject to law.

8. Your Rights

• Users: Access, correct, or delete your data by contacting us or via your account. EEA residents may also object to processing, request portability, or withdraw consent.
• End-Users: Direct requests to the User controlling the AI Agent.
• Contact your local data protection authority if needed.

9. International Transfers

Data may be processed outside your country (e.g., in Hong Kong or the U.S.). We use safeguards like EU Standard Contractual Clauses for transfers from the EEA.

10. Children’s Privacy

The Platform is not for those under 16. We do not knowingly collect their data. Contact us if you suspect otherwise.

11. Changes to This Policy

We’ll notify you of significant updates via email or the Platform. Continued use after changes means acceptance.

12. Contact Us

Reach us at we-are@setsailventure.com with questions.