WhatsApp Business multi login and multiple device

Are you having trouble managing your team’s sales, support, and marketing on WhatsApp Business? Juggling multiple devices and accounts can be a hassle, but don’t worry – we’ve got you covered.

In this post, we provide a step-by-step guide to using multiple login and device options on WhatsApp Business in 2023.

At Chatalog, we can help you solve all your problems related to multiple logins on WhatsApp Business. We cover everything from setting up multiple-user login to exploring the WhatsApp Business API multiple login feature.

Read on as we uncover tips and tricks to make the most of your WhatsApp Business Multiple Login Setup.

WhatsApp Business Multiple Users: Different Business Sizes

Business Size

WhatsApp Solution

Devices per Number


Sole Proprietors

WhatsApp Business App

Up to 4 linked devices

Automated messages

Small and Medium Business (SMBs)

WhatsApp Business API


Advanced automation rules, message templates, and more AI features via Chatalog platform.

For Sole Proprietors

If you’re a sole proprietor, the WhatsApp Business App is enough to cover your needs. It allows you to use 1 number on up to 4 linked devices for free at the same time. This way, you can easily manage customer conversations from any device without switching back and forth. The help of automated messages, also helps in reducing response time for customers’ queries.

For Small Business

Small businesses need more than just a single-user app like WhatsApp Business App as they grow bigger with more team members handling customer service or sales inquiries. 

For such cases, WhatsApp offers its API solution, which provides access to unlimited devices per number so that multiple agents can handle customer queries simultaneously while still keeping track of each conversation through their own accounts.

Furthermore, advanced features like automation rules and message templates make it easier for teams to work efficiently without missing out on important details from customers’ requests or orders.

For Medium-Sized Companies

Medium-sized companies require a much more comprehensive platform due to the sheer volume of daily interactions with their customers. 

The WhatsApp Business API grants them access to multiple devices per number. Each agent has a dedicated account and can participate in conversations without confusion or miscommunication among team members. 

Furthermore, automated responses are available when using Chatalog’s WhatsApp Business API solution. It guarantees no query goes unanswered while saving time by providing rapid answers instead of waiting hours or days before getting an answer from an actual person behind the keyboard.

Benefits of Using Multiple Logins

Here are the benefits of having multiple access points on your WhatsApp Business account:

  • Prompt customer service
  • Quick response to all queries
  • Ability to assign different agents to manage each customer message
  • Separate accounts for specific tasks or departments
  • Better tracking of performance metrics such as response times and customer satisfaction ratings
  • Easy access for businesses with larger teams from multiple locations or devices at once, with no more sharing of passwords.

WhatsApp Business Multiple Users

It’s easy to link devices and get started with multiple users using the WhatsApp Business App.

Trick 1:Setting up for multiple devices on WhatsApp Business App

The new setting – “WhatsApp Business Multi-Device” allows both Android and iOS users to log in to their WhatsApp Business account with at most 4 devices at the same time. Users are no longer restricted to only one computer or mobile device. Read below to find out how!

How to allow multiple users to use WhatsApp Business on your devices? To do so, you’ll need to have the latest version of the app installed on your phone first. Then follow the steps below to login WhatsApp Business via different devices.


After opening WhatsApp Business,

Step 1: Click “Setting” at the bottom right corner > Linked Devices

Step 2: Click “Link a Device” > Scan the QR on other devices that you want to link.


Click the icon on the top right corner upon opening WhatsApp Business.

Step 1: Click “Linked devices”.

Step 2: Scan the QR on other devices that you want to link.

Restrictions on WhatsApp Business Multi-Device

WhatsApp Business Multi-Device only supports at most 4 devices for simultaneous log-in, which may not help to cater for a huge number of client messages.

In addition, other restrictions include not being able to delete conversations on linked devices and making lists of broadcasts.

If businesses are looking for effective management of their WhatsApp Business accounts, WhatsApp Business API (an advanced version of WhatsApp Business) will enable businesses to enjoy unlimited numbers of linked devices with premium functions to explore.

Trick 2:Using WhatsApp Business API

Other than “WhatsApp Business Multi-Device”, businesses can now also employ WhatsApp Business API (an advanced version of WhatsApp Business). Through applying for premium WhatsApp Business services from service providers. With WhatsApp Business API, users enjoy the privilege of using the same account with an unlimited number of devices, not to mention other advanced functions!

The use of WhatsApp Business linked devices feature may seem convenient, however, they come with their own set of issues that businesses must be cognizant of before investing in them as a long-term solution. 

For instance, when customers are transferred from one agent to another there is no way for the customer to know who they are conversing with which can cause confusion and dissatisfaction due to lack of context continuity between conversations. 

It often leading up into poor customer service quality. This is something that will ultimately have detrimental effects on business opportunities down the line if the business not addressed promptly. 

By switching over from linked devices onto API based solutions such as our platform which amalgamates instant messaging channels like WhatsApp, Instagram DM & Facebook Messenger under a single dashboard interface, making it easier for small businesses owners manage their communications across these platforms while guaranteeing customers have an uninterrupted conversation flow.

Thus providing an improved customer experience overall – something paramount especially when progressing beyond micro-small size enterprises into medium sized ones rapidly without compromising service quality along the way.

Exploring the WhatsApp Business API Multiple Login Feature

The WhatsApp Business API is a powerful tool for small and medium business owners looking to leverage the power of multiple logins. This feature allows businesses to manage customer conversations from different accounts in one place, enabling them to respond quickly and efficiently.

So what exactly is the WhatsApp Business API? 

It’s an application programming interface (API) that enables developers to create applications that interact with the WhatsApp messaging platform. 

With WhatsApp Business API, businesses can send messages, broadcast, receive notifications, track analytics, and more. All these features can be execute through their own custom-built app or integration.

Managing Your Team with Multi-Agent WhatsApp for Sales, Support and Marketing on Chatalog

Chatalog is a powerful business messaging platform that enables businesses to manage their teams more effectively with multi-agent WhatsApp for sales, support, and marketing.

We specialize in providing a platform for small and medium-sized enterprises that want to manage multiple channels such as WhatsApp, Instagram DM, and Facebook Messenger on a single platform, enabling users to easily switch between different channels. Chatalog also makes it easier for employees to manage cross-platform customer conversations.

Use Cases: How Customer Service, Marketing, and Sales Benefit From Using WhatsApp Business via Chatalog

Customer Service

For customer service teams, Chatalog is a great way to manage WhatsApp Business messages by using the chatbot and labeling functions. Chatalog can automatically assign conversations based on keywords among team members. No need to switch to an external chat platform when discussing inquiries with colleagues, it’s all done right within the thread. Businesses can also save time and energy by using quick replies for frequently asked questions, and measure response times, total conversations handled, and other metrics with ease.


Chatalog makes it easy to set up click-to-WhatsApp ads that redirect people who click them directly into a conversation with your business. You can use this powerful tool as part of your digital marketing strategy in order to collect leads quickly and efficiently, plus your sales team will be notified whenever someone responds so they can pick up the conversation right away.


With Chatalog’s notifications system in place, your sales team will be able to pick up the leads immediately without worrying about missing out on potential customers. Sales manager can assign and route the lead and its conversation to a designated sales representative with just a click. Also, since everything is managed through WhatsApp Business API via Chatalog, there’s no need for additional software or hardware investments either.

Managing your team with multi-agent WhatsApp for sales, support and marketing on Chatalog is a great way to increase efficiency and customer satisfaction.

Tips and Tricks to Make the Most Out of Your WhatsApp Business Multiple Login Setup

If you want to get the most out of your WhatsApp Business with multiple log-ins, there are many ways to do it. Here are some techniques you can try:

  • Use templates and bots to automate responses and save time when interacting with customers.
  • Broadcast messages to reach a wider audience at once.
  • Track performance and engagement metrics with Chatalog’s Multi-Agent feature to better understand how users interact with your business on WhatsApp Business.

WhatsApp Multiple Device: Conclusion

With WhatsApp multi-login solutions, you are able to manage multiple conversations from one platform, allowing you to respond quickly and effectively. 

Additionally, leveraging the WhatsApp Business API allows you to automate responses with templates and bots and broadcast messages to reach a wider audience. Utilizing analytics tools such as Chatalog will also help you track performance and engagement in order to make better decisions about how best to use this powerful tool.

With AI integration, businesses can expect to provide personalized customer experiences, while automated scheduling and broadcasting capabilities will enable them to easily streamline their workflow. 

Unify your messaging channels and improve customer engagement with Chatalog’s business messaging platform. You can streamline communication by enabling multiple logins across WhatsApp, Instagram DM, and Facebook Messenger.


Yes, WhatsApp Business can be used by multiple users on different devices. The app allows for up to 4 devices to be connected to the same account simultaneously. This is especially useful for small and mid-sized businesses with multiple employees who need to access the WhatsApp Business account.

Yes, business users can use a business messaging platform like Chatalog to access WhatsApp Business API which allows multiple users to login to the WhatsApp Business account. This allows businesses to manage their conversations with customers from one unified platform and provides access to additional features such as automated messages, analytics, customer support tools, and more. 

Yes, you can use the same WhatsApp account on WhatsApp Business. However, you can only choose to use either one, meaning that you can transfer your WhatsApp number to WhatsApp Business but cannot use the same number on both apps.

No, you cannot use WhatsApp on two phones with the same number. WhatsApp necessitates a one-of-a-kind telephone number for each device to be employed and will not permit multiple gadgets to log in simultaneously into the same account. Attempting to use the same number on multiple digital devices may result in account suspension. If you need multiple logins to your WhatsApp account, considering switching to WhatsApp Business.

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