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There are many ways to send messages on WhatsApp without adding contacts. This tutorial on sending messages on WhatsApp without adding contacts will share ways for businesses and customers to send messages to each other directly without adding contacts.
WhatsApp Business and WhatsApp Business API are currently the most commonly used instant messaging software for businesses. They are WhatsApp’s commercial accounts designed specifically for businesses. There are many business communication features, such as WhatsApp automatic response, WhatsApp multi-login, WhatsApp quick replies, WhatsApp broadcast messages and more, allowing businesses to communicate more efficiently with customers through WhatsApp’s advanced messaging functions.
Sending messages on WhatsApp without adding contacts is also one of the WhatsApp communication tips. Let’s start learning about WhatsApp’s tutorial on sending messages without adding contacts.
Generally, users of WhatsApp need to add the phone number of their contacts to their phone’s address book first before they can find and message them on the app.
However, WhatsApp users can actually bypass this step and send messages to contacts directly through WhatsApp Link without adding them to their address book. There are two main methods for users to create a WhatsApp link.
WhatsApp API Link
Firstly, WhatsApp users can establish a WhatsApp chat with contacts through the WhatsApp API Link: https://api.whatsapp.com/send?phone=country code+phone number. Users can input the aforementioned link in a web browser and chat directly without adding contacts.
For instance, when a customer wishes to message Chatalog’s sales and customer service team, they can input the Hong Kong country code and Chatalog’s phone number on the webpage: “https://api.whatsapp.com/send?phone=85254854684“. The system will then automatically redirect to the WhatsApp Business chat page with Chatalog.
Another method is to use a shorter and easier-to-remember link, which can also redirect WhatsApp users to the WhatsApp desktop version or WhatsApp mobile app to send messages to non-contacts.
Setting up a wa.me link is very easy: https://wa.me/area code + phone number. For example, when customers want to message Chatalog’s sales and customer service team, they can enter the area code and phone number in the web browser: “https://wa.me/85254854684“, and the system will redirect to the WhatsApp Business chat page with Chatalog.
Enter WhatsApp Chat Room
Using any of the above methods without adding a phone number, you can smoothly enter the WhatsApp chat room with the other person.
You will see a pop-up window on the web page that says “Open in WhatsApp”. Click “Open” and you will enter the WhatsApp chat page, where you can start communicating with the other person.
As a result, you will see the other person’s phone number as the display name in the WhatsApp chat room. Only if you add the other person to your phone contacts, will you see the name you set in the phone contacts in the display name column of the WhatsApp chat room.
Besides allowing WhatsApp users to enter a chat room with the other party successfully, businesses and corporate users can also take advantage of the feature of WhatsApp without adding phone number by setting up the default message for WhatsApp, making it convenient for customers to click and send with just one button. In addition, businesses can also differentiate potential customers from different platforms and distinguish the channel of traffic by setting up default messages.
Setting up default content through WhatsApp API Link can refer to: “https://api.whatsapp.com/send?phone=area code + phone number&text=default content”.
Setting up default content through wa.me Link can refer to: “https://wa.me/area code + phone number?text=default content”.
Please note that the symbol in front of “text” in the two WhatsApp links without adding contacts above is different.
If businesses want to set the initial conversation with customers to “Hi! I want to know more about Chatalog’s services!”, they can enter “https://api.whatsapp.com/send?phone=85254854684&text=Hi! I want to know more about Chatalog’s services!” or “https://wa.me/85254854684?text=Hi! I want to know more about Chatalog’s services!”.
After customers enter the WhatsApp chat room through the default message, businesses can set up an automatic chatbot to continue real-time customer communication, enhancing customer satisfaction.
Chatalog has launched the ChatGPT AI customer service chatbot function, which can answer common questions and provide replies to customers 24/7 by learning relevant information about businesses in advance. This function can greatly reduce the burden on the customer service team and help businesses manage customer conversations more efficiently, enhancing customer satisfaction and loyalty.
Using text replacement is one of the shortcuts to use WhatsApp without adding the contact, which means that WhatsApp users can use keywords to trigger the above two links on the web. In the iOS system, there is a “Text Replacement” function that allows users to add text input shortcuts.
Mobile phone users can go to “Settings” > “General” > “Keyboard” page and click “Text Replacement”. In the “Phrase” column, enter the WhatsApp API link or wa.me link, and in the “Shortcut” column, enter the text you want to use.
Once you have set up “Text Replacement”, simply enter the “Shortcut” you have set on the webpage and the corresponding “Phrase” will appear. This way, you don’t have to enter a long URL, just enter the area code and phone number, and quickly jump to WhatsApp and start messaging non-contacts.
However, remember that do not use the text combinations you usually use when entering “Shortcuts”; otherwise, the phone system will often suggest input “Phrases”, which may affect your user experience.
In addition to the above two links, there are other ways to use WhatsApp without adding phone numbers to send messages.
WhatsApp Link QR Code
Businesses can create their own WhatsApp Link QR code and add them to online or offline promotional materials. Customers can simply scan it with their mobile phones to enter the WhatsApp chat page with the business.
Of course, companies can also add default messages to WhatsApp links and convert them into QR codes. When customers scan this QR code, they will send the company’s default message to the chat room with the company.
There are many tools for converting QR codes on the market, and business users can search and use them on their own.
In addition, since businesses usually operate different social media accounts, such as Facebook or Instagram, businesses can consider putting WhatsApp links on the “Call-To-Action Button” of these platforms. After customers click the CTA button, they will jump to the WhatsApp chat page with the business and be able to communicate directly with the business.
Chatalog is an all-in-one customer communication platform that supports users to use WhatsApp Business and WhatsApp Business API, two commercial instant messaging software on the platform. Therefore, users can also set up WhatsApp links without adding contacts using the above functions.
Next, business users can set up Chatalog’s ChatGPT AI customer service chatbot function, which uses Chatbot to respond to customer messages automatically; even outside of business hours, the AI chatbot can quickly respond.
Want to learn how to improve customer service efficiency through ChatGPT AI chatbots? Contact our sales team now!
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